Returns

Easy 30-day returns.

You have 30 days after delivery to request a return. Email hello@semprie.com first. Return shipping is on you.

30-day returns

You have 30 days after receiving your item to request a return.

To be eligible, the item must be in the same condition you received it, unworn or unused, with tags, and in its original packaging. You also need the receipt or proof of purchase.

Email hello@semprie.com to start a return. Do not post a parcel until we reply. Items sent back without first requesting a return will not be accepted.

Returns go to: 1908 Thomes Ave STE 12164, Cheyenne, WY 82001. If we accept the return, we email packing instructions. Return shipping is your responsibility and at your expense, unless we sent the wrong, defective, or damaged item — then we cover return shipping.

Damages and issues

Inspect your order when it arrives. If it is defective, damaged, or the wrong item, email us immediately so we can make it right.

Exceptions

We do not accept returns on gift cards or on custom / personalized items if we offer them. Buy 2 Get 2 Free, the free layered necklace gift, and the $39 everyday price do not void your 30-day return right.

Exchanges

Return the item you have. Once the return is accepted, place a new order for the piece you want.

European Union 14-day cooling off

If we ship into the European Union, you may cancel or return within 14 days for any reason. Same condition rules as above.

Refunds

We notify you after we receive and inspect the return. If approved, you are refunded on the original payment method within 10 business days. Banks can take longer to post it. If more than 15 business days have passed since we approved the refund, email hello@semprie.com.

Returns vs the no-fade promise

Returns are 30 days. If a piece fades or tarnishes in normal wear after that, we send a brand new replacement. See Warranty.

The legal refund policy is also at semprie.com/policies/refund-policy.