Shipping policy
We offer free shipping on orders of $75 or more. There is no extra shipping fee at checkout once you hit $75. Orders under $75 include a flat shipping fee of $5.95 at checkout. You receive a tracking number by email once the parcel is with the carrier. We ship worldwide to most addresses.
Delivery time estimates
- United States: 5–9 business days
- United Kingdom: 5–10 business days
- Europe: 6–15 business days
- Canada: 7–14 business days
- Australia: 7–15 business days
- Rest of the world: 10–15 business days
Most orders arrive in 5 to 9 business days after they leave us. All delivery times are estimates only and are not guaranteed.
How orders ship
- Orders are typically packed and handed to the carrier within 1–2 business days of the order being placed.
- Processing times may be longer during high-volume periods. If a batch is delayed, we email you.
- Delivery times depend on the courier and cannot be guaranteed due to unforeseeable delays caused by busy periods, traffic, weather, or customs.
- Deliveries to remote locations may take longer. When delayed, it may take up to 4–6 weeks for a successful delivery.
- We do not offer express shipping at this time.
- We are not responsible for address errors, lost packages, or order delays after your package leaves our facility if the shipping address you gave us was incomplete or incorrect.
Duties and taxes
Most orders arrive as a complete price. Posted prices do not always include customs or import charges. If your country charges import fees, those sit with local customs.
Shipping destinations
We ship to the United Kingdom, United States, Australia, Canada, Europe, and most of the world. If we cannot ship to your country, checkout will say so before you pay.
Order process
You’ll receive an order confirmation email immediately after placing your order. Once shipped, you’ll receive a tracking number by email. If you did not receive a confirmation email, write to hello@semprie.com with your full name and shipping address.
Cancellations and address changes
We process orders quickly, so we cannot guarantee cancellations or changes once an order is placed. If you notice an incorrect shipping address, email hello@semprie.com immediately.
Late or lost orders
If your order has not arrived after 15 business days past the estimate for your country, contact hello@semprie.com with your order number.
If the carrier marked the order “Delivered” and you do not have it, check around the delivery location and with neighbors. If you still do not have it, contact us within 7 business days and we will help with the next steps.
Missing or incorrect items
If your order arrived missing or incorrect items, email hello@semprie.com as soon as you can with your order number and photos of what you received.